Privacy Notice

Gnosis Studios Data Privacy Policy

Protecting your personal information is extremely important to Gnosis Studios. It’s especially important for a small business like ours, as our customers trust is extremely important to us.

The way we collect and share your information is equally important. Our customers expect us to manage their information privately and securely. If we don’t, they’ll lose their trust in us.

This policy tells you how we collect and process your personal information. Please take a few minutes to read it, and show it to anyone else connected to the policy.

What is Personal Information?

When we talk about personal information we mean information about an individual that can identify them, like their name, address, email address, telephone number and financial details. It can relate to customers, employees, shareholders, business contacts and suppliers. Any reference to “information” or “data” in this policy is a reference to personal information about a living individual.

What Information do we hold?

We may collect and process the following personal information about you:

Type of data


Examples of how we use it


·         Who you are

·         Where you live

·         How to contact you

·         Providing your product

·         Marketing


·         Bank and/or card details

·         Servicing your transactions with us

Consent & preferences

·         Ways you want us to market to you

·         Marketing


Where do we get our Information from?

Information you give us directly (when you contact us by phone, e-mail, messenger etc.). This could be information you provide to us electronically (through our website or an online portal, for example), during contact about our products.


How do we use your Information?

We use personal information that we hold about you:

  • To carry out our responsibilities resulting from any agreements you’ve entered into with us (e.g. to create your order, or send you the purchased product) to provide you with the information, products and services that you’ve asked from us.
  • To provide you with marketing information (by email) about other services or products we offer across the Gnosis Studios that are similar to those that you’ve already enquired about, or services or products you’ve consented to receiving.
  • To tell you about changes to our services and products.
  • For any other purpose that we’ve agreed with you from time to time.


Using your Information in Accordance with Data Protection Laws

Data protection laws require us to meet certain conditions before we’re allowed to use your personal information in the way we describe in this privacy policy. We take these responsibilities extremely seriously. To use your personal information, we’ll rely on the following conditions, depending on the activities we’re carrying out:

  • Providing our contracts & services to you: We’ll process your personal information to carry out our responsibilities resulting from any agreements you’ve entered into with us and to provide you with the information, products and services you’ve asked from us, which may include online services.
  • Complying with applicable laws: We may process your personal information to comply with any legal obligation we’re subject to.
  • Legitimate interests: To use your personal data for any other purpose described in this privacy policy, we’ll rely on a condition known as "legitimate interests". It’s in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services to you more effectively. We may use your information to:
  • Profile our customers as part of product development or marketing.
  • Develop and test the effectiveness of marketing activities.
  • Develop, test and manage our brands, products and services.
  • Study and also manage how our customers use products and services from us and our business partners.
  • Manage risk for us and our customers.

This requires us to carry out an assessment of our interests in using your personal data against the interests you have as a citizen and the rights you have under data protection laws.

The outcome of this assessment will determine whether we can use your personal data in the ways described in this privacy policy (except in relation to marketing, where we’ll always rely on your consent).  We’ll always act reasonably and give full and proper consideration to your interests in carrying out this assessment.

  • Consent: We may provide you with marketing information about our services or products where you’ve provided your consent for us to do so.

You may opt out of marketing at any time by emailing or telephoning your customer servicing team.  Alternatively, you can also use the Contact Us section of our website.

Please be aware that the personal information you provide to us, and which we collect about you, is required for us to be able to provide our services to you and without it we may not be able to do so.

How long go we keep your Information for?

We’ll keep your personal information in accordance with our internal retention policies. We’ll determine the length of time we keep it for based on the minimum retention periods required by law or regulation. We’ll only keep your personal information after this period if there’s a legitimate and provable business reason to do so.

Who do we share your Personal Information with?

We’ll only disclose your information to:

  • Other companies for example: third-party suppliers, contractors and service providers for the purposes listed under “HOW WE USE YOUR INFORMATION”
  • Our regulators, government (e.g. HMRC) and law enforcement or fraud prevention agencies.
  • If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets
  • In order to enforce or apply the terms of any contract with you.
  • If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements, or otherwise for the prevention or detection of fraud or crime.


Fraud Prevention

Gnosis Studios may share information about you with other organisations and public bodies, including the police if required to do so.

Transferring your Data outside the EU

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") to third-party suppliers, delegates or agents. We’ll take all reasonably necessary steps to make sure that your data is treated securely and in accordance with this privacy policy.

We’ll only transfer your data to a recipient outside the EEA where we’re permitted to do so by law (for instance, (A) where the transfer is based on standard data protection clauses adopted or approved by the European Commission, (B) where the transfer is to a territory that is deemed adequate by the European Commission, or (C) where the recipient is subject to an approved certification mechanism and the personal information is subject to appropriate safeguards, etc.).   

Unfortunately, sending information via the Internet is not completely secure. Although we’ll do our best to protect your personal data, we can’t guarantee the security of any information that you’ve sent online; anything you’ve sent is done so at your own risk. Once we’ve received your information, we’ll use our procedures and security features to try to prevent unauthorised access.

Your Rights

You have rights under data protection law that relate to the way we process your personal data.  More information on these rights can be found on the Information Commissioner’s website.  If you wish to exercise any these rights, please get in touch with your customer services team. Alternatively, you can also use the Contact Us section of our website

Your Rights

1.       The right to access the personal data that we hold about you.

2.       The right to make us correct any inaccurate personal data we hold about you.

3.       The right to make us erase any personal data we hold about you. This right will only apply where  for example):

·         We no longer need to use the personal data to achieve the purpose we collected it for

·         You withdraw your consent if we’re using your personal data based on that consent

·         Where you object to the way we use your data, and there is no overriding legitimate interest

4.       The right to restrict our processing of the personal data we hold about you. This right will only apply where for example:

·         You dispute the accuracy of the personal data we hold

·         You would like your data erased, but we require to hold it in order to stop its processing

·         You have the right to require us to erase the personal data but would prefer that our processing is restricted instead

·         Where we no longer need to use the personal data to achieve the purpose we collected it for, but you need the data for legal claims. 

5.       The right to object to our processing of personal data we hold about you (including for the purposes of sending marketing materials to you).

6.       The right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to make us transfer this personal data to another organisation.

7.       The right to withdraw your consent, where we’re relying on it to use your personal data (for example, to provide you with marketing information about our services or products).


Contacts and Complaints

If you have any questions about this privacy policy or wish to exercise any of your rights, including changing your marketing preferences, please get in touch with your usual Gnosis Studios customer services team. Alternatively, you can also use the Contact Us section of our website.

If you have any concerns about the way we process your personal data, or are not happy with the way we’ve handled a request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office. Their address is:

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane


Data Protection Officer

Gnosis Studios has appointed a Data Protection Officer to provide independent expert advice and monitor compliance with data protection laws:

Name: Anna Parker

E-mail address:

 Address: 53 Sussex Road, Coventry CV5 8JW